Fraud

Misused or stolen card

If your card has been used by someone else to make withdrawals from your account, you can file a dispute by filling in and submitting the information required here.

Nykredit will then assist you in recovering the amount withdrawn. Note that in certain cases you must bear a part of the loss. This will appear from the user rules set out in the terms and conditions for payment cards (Vilkår for kort).

If we decide to proceed with your dispute, we will send you a solemn declaration for you to complete.

The fields marked with * are mandatory.

Write a short description of the relevant circumstances

When did you last use the card? (Date and time)

How have you kept your card since the last withdrawal?

Do you have any idea how your card has been misused?

Were you in possession of the card at the time of the transaction(s)?

Yes

Card transactions not made by you: State the date and the amount of each transaction.

Date

DD/MM/YYYY (eg 24/12/2017)

Amount in DKK

Further card transactions not made by you? State the date and the amount of each transaction.

Yes

If you have more than 10 unauthorised transactions, you must submit an additional dispute.

Name

Civil reg (CPR) no.

Telephone no

Card no.

The card number is 16 digits long and is imprinted on the front of your payment card. If you have lost your card, you can write the first and the last 4 digits of the card number. You can find them by logging onto your mobile banking service or your online banking service under Kort (Cards). Example of encrypted card number: 1234 XXXX XXXX 1234

Blocking of card

Your card must be blocked in order for us to process your dispute. You can block your card via a browser or in our app for tablet or mobile phone. If you log on via a browser, you can also order a new card in MitNykredit Netbank.

I confirm that the card referred to above has been blocked

Yes

If we can proceed with your dispute, you will receive a solemn declaration for you to sign using your MitID at MitNykredit. Note that you cannot sign using MitID in our app for tablet or mobile phone. Log onto MitNykredit via a browser on a computer, tablet or mobile phone.

We may contact you for further questions or if we need to report the case to the police.

If we are unable to proceed with your dispute, you will receive a written explanation.

Data to Nykredit are sent in encrypted form.